How to fix a cracked iPhone 3G/s screen Los Angeles Edition. My first flawless customer experience

Just saw a post on the Solvate blog How to fix a cracked iPhone 3G screen, New York edition: navigating the seemingly inconvenient and expensive options out there and it sparked me to get this out now. Follow the link for how to get it fixed in NYC similar to my experience below.

I’ve been in a strange mood all weekend. Then it hit me. i don’t think i’ve ever had a totally satisfying customer service experience in an emergency until last Friday.


It’s common. Those Iphone  screens crack or shatter with regularlity. As yet another profit center the Apple stores recently started fixing them for $199 on a walk in basis. that means it’s easy, but at that rate you’re almost getting a new phone.

I thought i’d try to avoid a trip to the Promenade and see if i could get it cheaper. I had a similar experience to the NYC blogger. I found kits  for under $30 but the howto video required a suction cup, double sided tape, a heat gun(?) \ and a razor blade, not to mention ordering this kit by mail. Would have quickly been more than  $199 in phone replacement.

There are also tons of  mail off places and i’m sure they ‘re fine, but i wasn’t sending it off  and riskiign it all to save $40 or soemthing.  Last attempt was a local search.

It uncovered if I’d been ready then he would have had me over.  800 number. Takes appointments, Says repairs take 20 minutes. Took under 20 minutes. Phone returned fixed , cleaned and with one of those peel off protectors that made it feel like a virgin, though obviously still ATT.

 So if it happens to you in LA–particularly on the west side  or near LAX– definitely try out this service reachable online or toll free at 888-998-0777. It’s a one-man show out of a perfectly fine apartment in MarVista

i literally can’t remember ever feeling the urge to write a review like this but it had promise, delivery,  service and professionalism, value, and speed in the comfortable living room –which as advertised let me "Enjoy FREE refreshments and internet while we repair your iPod Touch or iPhone".

He — and i wish i could remember his name — was even conscious even the perception of  privacy making sure i had the Sim card out when i went to take a walk. 90 day guarantee. A nicely designed business card with  20% offer for a friend or next time.

Why can’t the cable, dishwasher, plumbing, gardening, car repair, doctors, vets, and everyone else figure this out. Set clear expectations that are  desireable, live up to them. Charge a fair price that rewards them without leaving the customer feeling like an idiot.

i’m not use to feeling limerant about a customber service thing . ( Actually not so limerant about much in a while but to be expected and make this all the better.)

i see now he takes mail in’s as well. I nixed that idea out of obvious concerns. While i can’t vouch for the man,having known him fewer than 20 minutes, my feeling onthe whole thing was if you can’t easily get it done near you , arrange to send it to him through the site for overnight.

Not a Fake Internet Trailer. Radical Religious Freaks Grandiose Plans to Save World. This Weekend!

Religious Radical Nut Jobs Come to California Thinking it\'s Stephen King\'s The Stand

No on 8: Google’s first ever social/political position

Acting in their corporate interest — recognizing that Proposition 8 would affect their employees and thus their ability to succeed — led Google president to blog support for the No on 8 campaign yesterday, following in the footsteps of Microsoft, though with a more clear and committed path.

Our position on California’s No on 8 campaign
9/26/2008 03:23:00 PM
As an Internet company, Google is an active participant in policy debates surrounding information access, technology and energy. Because our company has a great diversity of people and opinions — Democrats and Republicans, conservatives and liberals, all religions and no religion, straight and gay — we do not generally take a position on issues outside of our field, especially not social issues. So when Proposition 8 appeared on the California ballot, it was an unlikely question for Google to take an official company position on.

However, while there are many objections to this proposition — further government encroachment on personal lives, ambiguously written text — it is the chilling and discriminatory effect of the proposition on many of our employees that brings Google to publicly oppose Proposition 8. While we respect the strongly-held beliefs that people have on both sides of this argument, we see this fundamentally as an issue of equality. We hope that California voters will vote no on Proposition 8 — we should not eliminate anyone’s fundamental rights, whatever their sexuality, to marry the person they love.

Posted by Sergey Brin, Co-founder & President, Technology

Equal rights should never be a matter of mob majority rule and so equal marriage rights should never have been up for a referendum.

Mike’s fave mashups in prototype widget

Stuff White People Like

I can’t be the last to know about this seeming follow up to Black People Love Us
Fight the urge to qualify, parse, fight, defend…at least until the comments piss you off. (2500+ comments on the “Asian Girls” topic alone at this point.)

Then join the Facebook group

Top Posts from “Full List of Stuff White People Like”
#96 New Balance Shoes
White People in the News: Education Special
#11 Asian Girls
#1 Coffee
#9 Making you feel bad about not going outside
#4 Assists
#88 Having Gay Friends
#2 Religions that their parents don’t belong to
#81 Graduate School

Of course there is already a Stuff Queer People Like in nascent stages, an offshoot of a blog to watch.

Compare reach:,, &

Alexa chart of traffic for major gay sites

Flattering Company: DailyKos, Deadspin, PerezHilton & CuteOverload

Newsweek has named Towleroad one of its 5 “It” Blogs in the July 9, 2007 issue. The whole package is great, “What You Need To Know Now”.

Wow, great company to be in. Congrats, to all. We learn tons from these guys — especially the cat pics on Cuteoverload — all the time.

If you don’t know these other blog, please check them out. Now. And since Newsweek doesn’t actually link to its It Blogs on the site it has with MSNBC, here are some links. Don’t want you to mess up your wrist.

  • Gossip: PerezHilton
  • Politics: DailyKos
  • Sports:Deadspin
  • Pets: CuteOverload
  • Gay: TowleRoad
  • Musicovery: Back and still beating LastFM, Pandora, Fiql, Imeem, Webjay. (With Short List: Discover Music & Share with friends)

    I’m not usually one to be there with an over the top rave, but you have to check this thing out…

    I was really beginning to wonder if it would ever come back. I was even starting to think i had been mistaken about how great it was. And more than one friend who didn’t see it has challenged me on my effusions.

    Well, I still like it. Even more than before. Sure there’s an Amazon banner and ads, but they go away with the new option to pay for CD-quality sound.

    Shouldn’t there be a way to hook this up with the new super-fast Apple home wireless and get this through the house? (Well, it’s not Itunes, so not likely to have a solution from them.) It’s amazingly beautiful, useable, friendly (courteous, kind, obedient, cheerful, thrifty, brave and clean.) “Reverent” is is not. and that’s all that remains of my brief stint as a boyscout as well (see an upcoming post for further revelations as i endeavor to become the very last person in the world to address the 5 things you once were meme that i was tagged with months ago)…

    Short List: Discover Music, Share With Friends

    There is at least one really special thing about each of these, and one might be best for you. I have use for a few depending on where i’m listening, and who i’m sharing with. Every one has redeeming qualities.

    • LastFM (Trusty. Reliable. Easy to explain. would have been it if all the rest hadn’t happened.
    • Pandora (Bionics. I’ve enjoyed my Massive Erotic City Attack mix, with hours of music that i can’t put my finger on how, but just does sound like Madonna and Prince fronting UK electronica)
    • Imeem (Sharing music on playlists with your friends. A whole Social Network.)
    • Webjay (which truly changed everything)
    • Faces (upload playlist and embed player somewhere likeMultiply)
    • Qnext (looks great. Just started trying out the just-available version 3.0 which allows you to “webcast” your stuff, allows peer-to-peer music sharing among friends combined with a or Meebo type multi-instant-messenger capability that bring Yahoo Messenger, Microsoft Messenger, ICQ and AOL/AIM into a single instant message window. The styling’s nice too.
    • FIQL (amps it up and take it out all dressed nice, but somehow doesn’t have the energy of W’Jay.)
    • Beatport (though doesn’e necessarily fit with the others but is as beautiful as any and a great place to buy electronic and dance music)

    Press Release: From Brokeback to Foley and Beyonce: Towleroad More Than Doubles Visits in 2006 Becoming Go-To Site for Gay News & Entertainment ; Partners with Out Mag Founder to Expand

    towleroad logo and taglineTowleroad visitor numbers make the site “with homosexual tendencies” one of the most consulted sources for gay men. With 3.5 million unique users last year — 500,000 in January ’07 alone — broad recognition of its key-site status for both political and entertainment stories, Towleroad clearly has many choices for expansion. As advertisers are increasingly interested Site founder Andy Towle, reveals a partnership to “combine efforts” wtih Out-magazine founder and former MSN general manager, Michael Goff, that has been operating in “stealth mode” for six months.

    New York, NY (PRWEB) January 31, 2007 — Towleroad premium gay news for gay men ( attracted more than 3.5 million unique visitors in 2006, will hit 500,000 unique visitors for January, and served more than 20 million pageviews last year to its site “with homosexual tendencies.” Founder Andy Towle thanked Click here to continue reading →

    Fantasy sports leagues? New Jersey Net Comes Out of the Closet?

    It’s all over the internet. This would be huge in that although the gays are everywhere somehow major league sports has kept the closet doors on tighter. Speculation of course through the blogs. I was always suspect of all the guys playing “fantasy” sports.which comes to the net?